— TERMS & CONDITIONS —

TERMS AND CONDITIONS

Effective Date: [Insert Date]

Business Name: M/S KALAKSHETRA

Registered Address: Shop No. 10-14, Daffodile Housing Society Ltd., Lal Chowki, Old Agra Road, Kalyan, Thane, Maharashtra – 421301, India

Email: kalakshetrasaree@gmail.com

Contact Number: +91 9320315999

1. Introduction

Welcome to M/S KALAKSHETRA (“Company,” “we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, digital platforms, communication channels, services, WhatsApp Business communications, Rich Communication Services (RCS), mobile applications, and any related offerings provided by M/S KALAKSHETRA.

By accessing our website, placing orders, subscribing to communications, interacting through WhatsApp, RCS, email, SMS, or any other communication channel, you agree to comply with and be legally bound by these Terms.

If you do not agree with these Terms, you should discontinue use of our services immediately.

2. Definitions

For the purpose of these Terms:

“Company” refers to M/S KALAKSHETRA.
“User,” “Customer,” “You,” and “Your” refer to any person accessing or using our services.
“Services” refers to products, communications, support, promotions, transactions, and related offerings provided by M/S KALAKSHETRA.
“Website” refers to any domain, portal, landing page, or online platform owned or operated by M/S KALAKSHETRA.
“WhatsApp Services” refers to communication through WhatsApp Business Platform or Official WhatsApp APIs.
“RCS” refers to Rich Communication Services supported by telecom operators and approved messaging providers.
“Content” includes text, graphics, logos, images, videos, designs, trademarks, and software.

3. Acceptance of Terms

By accessing our services, you acknowledge that:

You have read and understood these Terms.
You agree to be legally bound by them.
You have the authority to enter into a legally binding agreement.
You comply with all applicable laws and regulations.

Continued use of our services constitutes ongoing acceptance of these Terms.

4. Description of Services

M/S KALAKSHETRA operates in the retail and sale of sarees, ethnic wear, garments, fashion products, accessories, and related products.

Our services may include:

Product display and catalog browsing.
Customer support.
Order processing.
Promotional communications.
Loyalty and customer engagement programs.
WhatsApp and RCS notifications.
Order confirmations and delivery updates.
Marketing and informational messaging.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

5. Eligibility

You may use our services only if:

You are at least 18 years of age; or
You access our services under the supervision of a parent or legal guardian.

Users who are legally incapable of entering into binding contracts under Indian law are prohibited from using our services.

6. Account Registration

Certain features may require registration.

You agree to:

Provide accurate information.
Maintain updated information.
Protect login credentials.
Notify us immediately of unauthorized access.

M/S KALAKSHETRA shall not be liable for losses arising from unauthorized account usage.

7. User Responsibilities

You agree not to:

Violate applicable laws.
Misrepresent your identity.
Submit false information.
Engage in fraudulent activity.
Interfere with platform operations.
Distribute malware or harmful software.
Use services for unlawful purposes.

You remain solely responsible for all activities conducted through your account.

8. Payment and Billing Terms

Where applicable:

Prices are displayed in Indian Rupees (INR).
Applicable taxes shall be charged separately where required.
Payments must be completed before order fulfillment unless otherwise agreed.
Payment gateways operate independently and are subject to their own terms.

M/S KALAKSHETRA reserves the right to cancel orders in case of pricing errors, payment failures, suspected fraud, or regulatory concerns.

9. Subscription Renewal and Termination

Where subscription-based services are offered:

Renewals may occur automatically unless cancelled.
Users may terminate subscriptions according to applicable policies.
We reserve the right to suspend or terminate access for violations of these Terms.

Termination shall not affect accrued rights and obligations.

10. Use of WhatsApp Official API and RCS

M/S KALAKSHETRA may communicate using WhatsApp Business Platform and RCS messaging channels.

By providing your contact details, you consent to receive:

Order updates.
Customer support messages.
Appointment reminders.
Promotional communications.
Service notifications.

Users may opt out at any time using available unsubscribe mechanisms.

All messaging practices shall comply with:

Meta Business Messaging Policies.
WhatsApp Business Terms.
Google RCS Business Messaging Policies.
Telecom regulations.
Applicable Indian laws.

11. Message Delivery and Compliance Policy

Message delivery depends upon:

Network availability.
Telecom operator support.
Device compatibility.
Third-party platform functionality.

M/S KALAKSHETRA does not guarantee:

Instant delivery.
Continuous availability.
Error-free transmission.

We prohibit use of our communication channels for:

Spam.
Fraudulent content.
Illegal products.
Misleading promotions.
Harassment.
Malicious activities.

Any violation may result in service suspension.

12. Intellectual Property Rights

All content displayed through our services is the exclusive property of M/S KALAKSHETRA or its licensors.

This includes:

Trademarks.
Logos.
Product descriptions.
Photographs.
Website designs.
Graphics.
Software.

No content may be copied, reproduced, modified, distributed, or commercially exploited without written permission.

13. Confidentiality

Both parties agree to maintain confidentiality of non-public information obtained during the course of business interactions.

Confidential information includes:

Business records.
Pricing information.
Customer information.
Proprietary processes.
Trade secrets.

Disclosure is permitted only when required by law or authorized in writing.

14. Disclaimer of Warranties

Services are provided on an “as is” and “as available” basis.

M/S KALAKSHETRA makes no warranties regarding:

Uninterrupted availability.
Error-free operation.
Accuracy of third-party information.
Compatibility with all devices.

To the maximum extent permitted by law, all implied warranties are disclaimed.

15. Limitation of Liability

To the fullest extent permitted by law:

M/S KALAKSHETRA shall not be liable for:

Indirect damages.
Consequential damages.
Lost profits.
Data loss.
Business interruption.
Third-party service failures.

Our total liability shall not exceed the amount paid by the customer for the specific transaction giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless M/S KALAKSHETRA, its owners, employees, affiliates, and partners from claims arising from:

Violation of these Terms.
Misuse of services.
Violation of applicable laws.
Infringement of third-party rights.

This obligation survives termination.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of courts located in Thane, Maharashtra.

Parties agree to attempt amicable resolution before initiating legal proceedings.

18. Changes to Terms

M/S KALAKSHETRA may modify these Terms at any time.

Updated versions shall become effective upon publication on the website.

Continued use of services after changes constitutes acceptance of revised Terms.

Users are encouraged to review these Terms periodically.

19. Contact Information

For questions, concerns, or legal notices, please contact:

M/S KALAKSHETRA

Address:
Shop No. 10-14,
Daffodile Housing Society Ltd.,
Lal Chowki, Old Agra Road,
Kalyan, Thane,
Maharashtra – 421301

Email:
kalakshetrasaree@gmail.com

Phone:
+91 9320315999

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.