kalakshetrasaree

Policies

— PRIVACY POLICY —

PRIVACY POLICY

Effective Date: [Insert Date]

Business Name: M/S KALAKSHETRA

Registered Address: Shop No. 10-14, Daffodile Housing Society Ltd., Lal Chowki, Old Agra Road, Kalyan, Thane, Maharashtra – 421301, India

Email: kalakshetrasaree@gmail.com

Contact Number: +91 9320315999

1. Introduction

M/S KALAKSHETRA values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information obtained through our website, mobile platforms, WhatsApp Business communications, RCS communications, customer support channels, and related services.

By using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

We may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Transaction details
  • Customer preferences

B. Device Information

We may collect:

  • Device type
  • Browser type
  • Operating system
  • IP address
  • Network information
  • Device identifiers

C. Cookies and Analytics Information

We may collect:

  • Session information
  • Browsing activity
  • Website interactions
  • Referral sources
  • Analytics data

D. Messaging Data

When communicating through WhatsApp or RCS, we may collect:

  • Mobile number
  • Message metadata
  • Delivery status
  • Read receipts (where available)
  • Consent records
  • Communication preferences

Message content may be processed only where necessary for customer service and legal compliance.

3. Purpose of Data Collection

M/S KALAKSHETRA collects data for legitimate business purposes including:

  • Order processing
  • Customer support
  • Delivery management
  • Marketing communications
  • Service improvement
  • Fraud prevention
  • Security monitoring
  • Regulatory compliance
  • Record maintenance

We collect only information reasonably necessary for business operations.

4. Consent for WhatsApp and RCS Data Processing

By providing your mobile number and opting into communications, you expressly consent to receive messages through:

  • WhatsApp Business Platform
  • Rich Communication Services (RCS)
  • SMS
  • Email

Such communications may include:

  • Order confirmations
  • Delivery notifications
  • Product information
  • Customer service messages
  • Promotional campaigns

You may withdraw consent at any time through available opt-out methods.

5. Legal Basis for Processing

We process personal information based on:

  • User consent.
  • Contractual necessity.
  • Compliance with legal obligations.
  • Legitimate business interests.
  • Protection of rights and security.

Processing activities are conducted in accordance with applicable Indian laws and industry standards.

6. How We Use Collected Data

We may use information to:

  • Provide services.
  • Verify customer identity.
  • Manage transactions.
  • Respond to inquiries.
  • Deliver customer support.
  • Improve website functionality.
  • Conduct analytics.
  • Send notifications.
  • Prevent fraud.
  • Comply with legal requirements.

Data shall not be sold to unauthorized third parties.

7. Data Retention and Deletion

M/S KALAKSHETRA retains information only for as long as necessary.

Retention periods may depend on:

  • Business requirements.
  • Legal obligations.
  • Accounting requirements.
  • Regulatory compliance.
  • Dispute resolution needs.

Upon expiration of retention periods, data is securely deleted, anonymized, or archived according to applicable laws.

Users may request deletion subject to legal and operational limitations.

8. Data Sharing with Third Parties

We may share information with trusted service providers including:

Meta Platforms

For WhatsApp Business messaging services.

Google

For RCS messaging infrastructure and analytics services.

Telecom Operators

For message routing and delivery.

Payment Processors

For secure transaction processing.

Logistics Partners

For product delivery.

Legal Authorities

Where disclosure is required by law, court order, or regulatory authority.

All third-party recipients are expected to implement appropriate security measures.

9. Security Measures and Encryption

M/S KALAKSHETRA implements reasonable administrative, technical, and organizational safeguards.

Security measures may include:

  • Encryption technologies.
  • Secure servers.
  • Access controls.
  • Firewall protections.
  • Authentication procedures.
  • Monitoring systems.

Despite reasonable efforts, no method of transmission or storage can be guaranteed completely secure.

10. Cookies and Tracking Technologies

Our website may use cookies and related technologies for:

  • Website functionality.
  • User preferences.
  • Performance optimization.
  • Security.
  • Analytics.

Users may disable cookies through browser settings; however, certain functionalities may be affected.

11. Data Transfer and Storage

Information may be stored on servers located within India or through approved service providers operating in compliance with applicable regulations.

Where cross-border processing occurs, reasonable safeguards are implemented to protect information.

M/S KALAKSHETRA takes commercially reasonable steps to ensure secure storage and handling of personal data.

12. User Rights

Subject to applicable laws, users may request:

  • Access to personal information.
  • Correction of inaccurate information.
  • Deletion of eligible information.
  • Withdrawal of consent.
  • Restriction of processing.
  • Information regarding data usage.

Requests may be submitted using the contact information provided below.

Verification may be required before processing requests.

13. Policy for Children

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors without appropriate authorization.

If we become aware that information has been collected improperly, reasonable steps will be taken to remove such information.

Parents or guardians may contact us regarding concerns involving minors.

14. Updates to Privacy Policy

M/S KALAKSHETRA may update this Privacy Policy periodically.

Updates may reflect:

  • Legal changes.
  • Regulatory requirements.
  • Technology changes.
  • Business practices.

Updated versions shall become effective upon publication on our website.

Continued use of services constitutes acceptance of revised policies.

15. Governing Law

This Privacy Policy shall be governed by the laws of India.

Any disputes relating to privacy matters shall be subject to the jurisdiction of competent courts located in Thane, Maharashtra.

Users agree to attempt amicable resolution before pursuing formal legal remedies where feasible.

16. Contact Information

For privacy-related questions, requests, complaints, or notices, contact:

M/S KALAKSHETRA

Address:
Shop No. 10-14,
Daffodile Housing Society Ltd.,
Lal Chowki, Old Agra Road,
Kalyan, Thane,
Maharashtra – 421301

Email:
kalakshetrasaree@gmail.com

Phone:
+91 9320315999

M/S KALAKSHETRA is committed to maintaining transparency, protecting customer information, and complying with applicable privacy, telecommunications, Meta Business Messaging, and RCS communication requirements.